The Carousel website will undergo constant changes with new Products being added to the website and old ones being removed. As such Carousel reserves the right to update the Website and these Terms and Conditions from time to time at our discretion and without any notice. It is the responsibility of the customer to keep up-to-date with the latest Terms and Conditions by referring to this page. Your continued use of the Carousel website following publishing of updated Terms and Conditions will be taken to mean that you have read and agree to the changes.
We try to be accurate as possible in the descriptions of our products. However, it may vary slightly from the pictures. The images of the products on our Website are for illustrative purposes only. Colours may appear slightly different. Users are adviced to double check on the product measurements as different design may fit differently.
We do not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free.
All prices on the website are in Brunei Dollars (BND). Prices do not include taxes or delivery cost. Carousel reserves the right to modify our prices at any moment. If an obviously incorrect price appears on our website and is not corrected at the time of your Order submission, for reasons such as human error or technical error, your order will be cancelled and you will be notified.
Updating your Order
If you need to make changes to your Order after it has been submitted, please contact Carousel as soon as possible. Provide your name and Order ID. We will do our best to update your Order accordingly.
Cancelling your Order
Please contact Carousel within 30 minutes of your Order submission. We will do our best to cancel your Order before it is processed.
Acceptance of Orders
All Orders submitted through the website are considered an offer of purchase. All Orders are also subject to acceptance and product availability. Carousels strives to ensure that product availability is correctly reflected on the website but products can sometimes quickly sell out. If this happens Carousel will inform you as soon as possible.
You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.
We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. We will assign an order number to your Order when we accept your Order. Please tell us the order number whenever you contact us about your Order.
If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.
The price payable by you for the Product shall be the price of the Product listed for sale as stated on the Site at the time your order is transmitted to us through the Site. We reserve the right to amend the price of any Product at any time without giving any reason or prior notice. Please complete payment within two hours from the time your order was confirmed. All unpaid orders after this payment time-frame will be cancelled automatically.
It is the responsibility of all customers to ensure their information provided for each order is correct. This includes your name, email address and contact details.
Carousel is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
Paying for your Order
Customers opting for Delivery will use the Direct Transfer Payment option, we only accept Baiduri Bank transfer for now. Bank details will be sent with your Invoice.
Collecting your Order (Self Collection)
If you have opted for the option of Self Collection, Carousel will inform you when order is processed and ready for collection. Please Collect & Pay your Order (a customer order # will be sent to your email) at our main branch in Mabohai:
Carousel Maternity & Baby
Unit 207, 2nd Floor,
Mabohai Shopping Complex,
Simpang 99, Jalan Kebangsaan Lama
Bandar Seri Begawan BA1111
Exchange Policy[Regular-Priced items sold are exchangeable but non-refundable. All SALE items are Final. Thank you for your understanding]
Items sold are exchangeable with the following conditions:
- The Product is discovered to be defective upon collection of the Order.
- The Product is incorrect according to the Order submitted.
- The Product is in good condition with the price and label tag intact.
In the interest of health and hygiene, all lingerie and undergarments are not exchangeable.
Local Delivery (within all 4 Districts of Brunei Darussalam)
We also offer local door-to-door delivery as an alternative option.
Rates & Duration of local delivery service are as follows:
|Weight (kg)||Rates (BND)
Tutong, Seria,Kuala Belait, Temburong
Free local delivery for purchases over BND80 Nett.
Once payment is received, parcels will be delivered within 2 working days for addresses in Bandar-Muara area; and within 3 working days for addresses in Tutong, Seria, Kuala Belait and Temburong
For international orders, Carousel will contact you for advice on shipment availability for your country of residence and quote on delivery costs.